Privacy Policy

Your privacy is fundamental to our Virtual Guard services. Learn how we protect and handle your information.

Last Updated: January 2025

Information We Collect

Personal Information

We collect information you provide when requesting Virtual Guard consultations, including your name, email address, phone number, community/property details, and security concerns. This information helps us provide personalized virtual security solutions.

Service Data

For active Virtual Guard clients, we collect security-related data necessary to provide remote monitoring services, including camera footage, access logs, incident reports, and property activity patterns.

Website Usage

We automatically collect technical information about your website visits, including IP address, browser type, pages viewed, and interaction patterns to improve our virtual security platform.

How We Use Your Information

Provide dedicated Virtual Guard services and remote monitoring
Process consultation requests and schedule virtual security assessments
Generate security reports and incident documentation
Communicate regarding your virtual security services and updates
Improve our Virtual Guard platform and HOA community services
Comply with legal requirements and Texas DPS licensing obligations

Data Protection & Security

As a licensed security company (Texas DPS License #B30959201), we employ industry-standard security measures to protect your information:

Encrypted data transmission and secure storage systems
Access controls limiting data to authorized Virtual Guard personnel only
Regular security audits and monitoring system updates
Compliance with security industry standards and regulations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these limited circumstances:

With law enforcement when required by legal process or emergency situations
With trusted service providers who assist in Virtual Guard operations under strict confidentiality
With your HOA board or property management when providing contracted security services

Your Privacy Rights

You have the right to:

Access and review your personal information we have collected
Request corrections to inaccurate or incomplete information
Unsubscribe from marketing communications at any time
Request deletion of your information (subject to legal and contractual obligations)

Privacy Questions?

For questions about this Privacy Policy or your personal information, contact us:

mike@redlinemonitoring.com

(512) 363-6584